Support

At Eureka Revenue, we believe in providing extraordinary customer service and support to your growing business by providing world-class tools and resources to help you succeed. This is intended to give our rapidly growing national network of customers the competitive edge they need in their marketplace.

Customer Support Team

Our approachable customer support team is eager to answer any questions that may arise while you are taking care of your customers. Our staff has been thoroughly trained on our products and service and this group of enthusiastic individuals is fully prepared to share their expertise with you. Contact our team, during regular business hours, with all of your questions regarding billing, access, banking, products and any other inquiries you have. We are ready and available to provide you with the exceptional customer service and support you deserve. Is your store open outside of regular business hours? No problem! Our emergency service line is available especially for you, should you have a crisis occur outside of our customer support team’s normal business hours:

**Merchant/Dealer services @ 1-877-374-6398
Monday thru Friday from 6 a.m. to 6 p.m. (PST)
Saturday from 8 a.m. to 3 p.m. (PST)

**Agent Services @ 1-877-374-0009
Monday thru Friday from 7 a.m. to 5 p.m. (PST)

**After Hours Support (ePay Worldwide Direct) 1-800-983-9385
For emergency support required outside of regular business hours (Limited support only. Credit services are not available through After Hours Support.) For full service support, contact us during regular business hours.

Marketing Support

Eureka Revenue understands the importance of driving customer traffic into your retail location(s) and we are committed to help you achieve your goals. We have attractive marketing materials available that will increase the appeal of your store while communicating to potential customers that you are a reliable payment location. With materials such as banners, table tents, window displays, counter mats, and other merchandising materials branded with logos of familiar products to help get the message across, it will be easy for your customers to recognize that you are a Eureka Point-of -Sale location. These materials begin to establish your customers’ sense of trust and your store’s credibility before you even say hello.

Click here to request Marketing Collateral

The Latest Technology

Whether you choose to utilize the ERI Terminal or the ERI Web service, you will be getting the latest in payment system technology which ensures reliability and hassle-free transactions every time. In fact, enhancements to the Eureka network take place every week to be sure our partners have the latest tools available to them, at all times.