Rover Sunset FAQs

Why is Rover being discontinued?
Product transitions are a natural part of any business. We have decided to simplify our product line-up to improve the mix of offers available to serve this market.

When will Rover be discontinued?
Starting on July 1st, 2011, Rover service no longer will be offered to existing or new customers. From and after that date, you automatically will be directed to CLEAR, where you can sign up for CLEAR super fast take-it-with-you internet, offered on the same network you've come to know and love.

What if my Rover Session starts prior to July 1st, 2011 but continues past July 1st, 2011?
Not a problem. Your Rover Device will continue to provide you with uninterrupted 4G internet service until your Rover Session expires. Once your Rover Session has expired, you then will be directed to CLEAR, where you will be presented with options to sign up for CLEAR internet service using your existing Rover Device.

Will I be able to use my Rover Device after June 30th, 2011?
Yes; your Rover Device (Rover Puck, Rover Stick or Rover Hub) will be usable, with a software download, after June 30th, 2011 with great service plans provided by CLEAR.

Will I get the same coverage and 4G speeds from CLEAR that I did with Rover?
Yes; CLEAR built and owns the 4G network that you've been experiencing as a Rover customer, so coverage areas and network speeds will not change as a result of the discontinuation of Rover service.

Will CLEAR offer unlimited, mobile internet without long-term commitments?
Yes; CLEAR offers a variety of service plans from which to choose. The CLEAR plans most comparable to the Rover plans are the 4G Home and 4G Mobile plans, offered on a month-to-month basis for $45/month*. As a current Rover customer, you can sign up for a CLEAR month-to-month plan and use your existing Rover device.

How do I sign up for a plan with CLEAR?
Anytime on or after July 1st, 2011, you can connect to your Rover Device and launch any internet browser, at which point you automatically will be directed to the designated page to sign up for a compatible new rate plan with CLEAR. CLEAR will waive any activation fees and provide a seamless transition with minimal interruption to your 4G internet service.

Does CLEAR offer plans by the day, week and month?
CLEAR offers plans by the day, and by the month. CLEAR does not offer any weekly plans at this time.

The plans from Rover and CLEAR sound remarkably similar, so what's different?
THINGS THAT ARE THE SAME:
• Rover and CLEAR use the same CLEAR 4G network
• Plans offered by the day or by the month
• Month-to-month plans available without a long-term commitment
• No credit check for transitioning Rover customers

THINGS THAT ARE DIFFERENT:
• New customer profile
• Credit/Bank card required for monthly payment
• Monthly billing at the beginning of the month

What do I do if I have a Rover Cash Card / PIN?
If you have a Rover Account, please log in to your account and redeem your Cash Card/PIN prior to July 1st, 2011. Once you have redeemed your Cash Card/PIN to your Rover account, you may (i) apply some or all of the amount of such Cash Card/Pin to a Rover Session that commences prior to July 1st, 2011 and/or (ii) call Customer Care at 1-888-888-9982 to obtain a refund of any portion of such amount which you do not apply to a Rover Session that commences prior to July 1st, 2011.

If you have not redeemed your Cash Card/PIN to your Rover account prior to July 1st, 2011, then please call CLEAR Customer Care at 1-888-888-9982 for further assistance in processing your refund.

What do I do if I already have redeemed a Rover Cash Card/PIN to my Rover account and have a balance on my Rover account that has not been applied to a Rover Session that commenced prior to July 1st, 2011?
Not a problem. If you have an Account Balance derived from a Rover Cash Card/PIN which you have redeemed to your Rover account but have not applied to a Rover Session that commenced prior to July 1st, 2011, then you can call Customer Care at 1-888-888-9982 to obtain a Refund of this Account Balance.

What happens to my personal information on file with Rover?
Your personal and billing information will be archived and no longer will be accessible. The safety and privacy of your personal information always are of paramount importance to CLEAR.

Will I be able to log in to My Rover after June 30th, 2011?
Sorry, but since Rover service is being discontinued, you no longer will be able to access My Rover or supporting Rover sites after June 30th , 2011.